Living in Mexico. EVERYTHING you need to know (and then some)
how do I get (reliable) internet service in mexico?
March 4, 2020
It wasn’t that long ago that I lived in a new residential suburb that, for the first two-and-a-bit years, did not offer landline services such as cable or phone, which for someone who worked from home, also meant no Internet service.
For years, I used an internet stick to get by, which I might add, worked very well. At the time, I had unlimited use for 500 peso a month, something that is no longer offered and luckily, something that I no longer need.
I was eventually able to trade my usb stick for much faster internet when the main Mexican company (Telmex) finally got around to connecting our end of town with the world wide web. All these years later, I still have that same account and pay the same monthly fee, which has been great.
What has not been great, however, was the instability that came with my Internet service as the city grew and homes became more occupied, increasing the demand. Although I live in an old neighborhood, we are lucky enough to have fiber optics, but this has not been our savior with the folks from Telmex admitting their lines are over saturated.
I spent several months in the summer of 2019 arguing via “strong” emails and phone calls with the heads of Telemex in Mexico City regarding my lack of stable Internet service (once having gone 10 days without service) and their lack of crediting my bill for that inconvenience.
This nonsense went on for two months, mostly because during that time, I found a way to have stable Internet at home but needed them to swing by and make adjustments, something they were reluctant to do.
To be fair, they had no problem sending technicians to my house to make those adjustments, the problem was me…I was refusing to pay more, which is what my finding amounted to. I realized that if I had a landline that consisted of a phone and internet combination, my net would always be available (via the phone line) when the Telmex Internet cables gave out and went down.
A phone line and internet package started at 579 per month, a considerable amount more than what I pay. I refused to pay for an upgraded package and stood my ground, carrying on with annoying emails until someone in Mexico City got so sick of me, that a technician was finally sent to my house (unannounced) and the problem solved.
In the end, what I got was a double line minus the ability to use the landline phone, which I repeatably stressed I did not want anyway. All I wanted was stable Internet. I have a cell phone. I did not want or need another number. It took two months of back and forth before they came and I finally ceased hitting “send” to the CEO of Telmex on a near daily basis.
Over the years, several new Internet provider options have emerged, giving consumers choices, but since my account was established and I had a good deal (from years before), I was not willing to give it up.
If you’re like me and work from home, stable, reliable internet is a must. Where I live, for example, we have several providers to choose from including companies such as Terared and Internet Tulum (which both service the municipality of Tulum). We also have Izzi and Telmex that serve almost everywhere else, however, there are at least a dozen other companies that offer Internet services around the country.
Your IP address will determine which companies are options to you.
Internet costs across Mexico are comparable to rates in Canada and the US with prices starting around 400 peso per month for 1MB (upload/download) with upward prices from there. For the most part, the service is stable, however, if you work from home and need absolutely reliable (no matter what) Internet, I suggest having your chosen service provider install both a phone and net line to see you through.